Wednesday, July 20, 2011

Tent Selection Tool Debut

You may recall that our company commissioned a poll of customers and prospects about 5 months ago. The poll was the first step in our re-commitment to excellence as much as it offered us the opportunity to step back and listen.

We heard that many regional special event venues, clubs, hotels, caterers, party planners and event planners look to us to provide the anchor facility of their event. They told us that we provide the cleanest tents in the region. They told us that our install team was second to none and that our commitment to customer satisfaction provides a great deal of confidence when contracting with us.

The poll also reminded us of a few opportunities we have to continue to improve. I want to tell you that we’re listening, we appreciate the honest feedback and each of you have our commitment to your 100% satisfaction.

The survey also revealed that while our company is a trusted resource, our web site didn’t speak to the needs of our customers...so we designed a new site. Our new site, www.traubetent.com, is a portal to both lines of our business; Special Events and Structures.

Our just-released Special Events site has been designed to turn our knowledge into a resource for prospective customers and long-term customers, alike. We have divided Events into the most popular tent rental categories like Weddings, Fairs & Festivals, Sporting Events and Corporate events. Each of those event-types is so distinct with unique event production requirements, producers in those segments deserve to know that we understand your challenges and we’re proud to be able to offer the right solution.

We are especially proud to introduce the most refined event planning tool in the industry - the Traube “My Tent Selector.” The Traube My Tent Selector is a virtual event planning tool designed to walk end-users and event producers through the event planning process, help identify the right accessories that will compliment your event theme and even make a recommendation of the best tent for your event. The My Tent Selector will be a big tool for you but a small indication of our dedication to providing the best service in the industry.